Travel plans can change unexpectedly, and having a clear understanding of the cancellation policy of Sunwing airlines is essential. Canceling your flight is a very easy process, it doesn’t really take much time. All you must do is follow some steps. Sunwing airlines will cancel your flight ticket, refund your amount, and you can book it again whenever you want. But it is not as easy as it sounds, there are a lot of rules & regulations that will make your cancellation even better. When a farepayer cancels his or her flight, Sunwing airlines checks many things, such as the nature of ticket, class of ticket, time, and the reason for canceling the ticket.
In this whole blog we are going to discuss the rules, steps to cancel flights, and get a refund from Sunwing Airlines.
Sunwing Airlines Cancellation Policy: Important Terms and Conditions
It is clearly stated that any passenger who has booked the vacation package or a flight ticket is eligible for canceling the entire deal. But, the non-refundable amount will be considered as cancellation fee. This is to make sure any farepayer doesn’t cancel the ticket afterward. Even if there are certain situations can occur, in that case:
- The non refundable amount will be deducted, and the remaining amount will be refunded in the original form or payment.
- Some portions of package are non-refundable such as flights, late check-out, room upgrades, airport parking, kid’s activities, accommodation options.
- Sunwing Airlines reserves the right to charge any additional fee for canceling or changing the product (package or flight ticket.)
- All the departure taxes and fees are non-refundable, only the base amount will be refunded.
- No refund will be given to passengers in case of the cancellation is made because of an Act of God or an Event of Force Majeure.
Sunwing Worry Free Cancellation Waiver
Sunwing worry free cancellation waiver is a top up feature that provides flexibility for passengers to cancel their flight or vacation packages without paying huge cancellation fees.
- Worry Free Cancellation Waiver is provided by Sunwing for an additional fee.
- It allows farepayers to cancel their flight up to 3 hours before departure.
- Under this waiver, passengers receive a future travel credit to travel for free.
- These credits can be used on a Sunwing flight within 12 months.
Does Sunwing have Cancellation Policy?
Like any other airline, Sunwing also has a cancellation policy that provides tour packages and flight services. So, there are different cancellation policies for both. Given below is the detailed table showing the charges for canceling the ticket.
| Type of Product | Time of Cancellation | Cancellation fee/ person |
| Flight ticket from Sunwing Airlines | 21 days or more before the departure of flight | $250 per person |
| 20 days or less before the departure of flight | 100% of the total ticket price including taxes. | |
| Vacation package or other reservations | 45 days or more before the departure of the flight. | A small fee is required at the time of booking (non- refundable) |
| 44-21 days before the departure of flight. | 50% of the total package cost or the non refundable amount (whichever is greater) | |
| 20 days or less before the departure of flight. | 100% of the total price will be considered as a fee including taxes as well. |
How do I cancel a Sunwing Flight Ticket?
Sunwing lets passengers cancel their flights online via the ‘Manage My Booking’ or offline with customer service agents by calling them. To cancel a Sunwing flight, you can follow these steps:
Cancel Online Through “Manage My Booking”
- Visit the Sunwing website: Go to sunwing.ca.
- Find & click on the ‘Manage My Booking’ option.
- Enter your reference number & last name.
- Hit enter & you’ll see the details of your booking.
- Click on “Cancel flight tab” to cancel flight tickets
- Follow on screen instructions to complete the cancellation process.
- Finish the cancellation process and you will receive a confirmation email.
Contact Sunwing Customer Service
If you’re unable to cancel your flight online, or if you have specific queries regarding your fare type and refunds, you can contact Sunwing Airlines directly:
Dial Sunwing customer service 1-877-786-9464 to cancel flight tickets or vacation packages you may send an email also @ specialservices@sunwing.ca with your booking details. Sunwing representatives will assist you in processing the cancellation.
Third Party Booking Cancellations
Your Sunwing flight ticket was booked via a travel agency such as Expedia or Booking.com.’ You will need to cancel your flight through respective agency’s website or customer service.
Consider Sunwing’s Cancellation Policy
- Ticket cancellation mostly depends on your fare type and time of flight booking.
- Your cancellation options may differ with many situations, such as:
- Your booking cancellation is done within 24-Hours. Then you can receive a full refund without fees. Also, farepayers can cancel their flight up to 3 hours before departure and receive a Sunwing travel credit as well, if done under Worry Free Cancellation policy. In other cases, if a passenger has chosen refundable tickets, then they will get the refund amount but non refundable tickets are not eligible for a refund.
Refunds and Travel Credits
Passengers who have canceled their flight ticket and want a refund can get it via original payment method only. In other cases, if you’re not eligible for a full refund, you will receive a credit for future travel. These credits can be used within 12 months only.
How do I claim my refund with Sunwing Airlines?
The claim procedure of Sunwing Airlines is very simple and straightforward. If you are canceling your flight ticket or package. Then you need to cancel it before the departure of the flight. Otherwise, it will be counted as ‘No-Show’ and whole amount will be counted as penalty.
To cancel the product, just call the number 1-877-786-9464 or contact your travel agency. But make sure you contact the travel agency during regular business hours. In any case, if you are not able to reach the agent, call the above-mentioned number, and the airline will solve your queries.
How can I claim a refund due to the flight delay?
In case your flight is delayed or canceled due to the airline’s fault. This particular case is applied when there is a mechanical fault or bad weather conditions. Then you are entitled to get a claim from Sun wings airlines. But note that your claim will be valid only if:
- Flight delayed for more than 3 hours after departure. This is applied to the fault limited to Sunwing Airlines only.
- Flight is delayed for more than 3 hours after departure and the reason for delay is outside of airline’s control.
- Airline is delayed for more than 3 hours and is not able to provide any alternate flight leaving within 48 hours.
All these reasons are valid to claim a refund under Sunwing Airlines cancellation policy. But it is considerate to wait for at least 48 hours. If there is no alternative left, then you can claim the refund amount. In any case, please proceed with the claim if:
- The flight was delayed more than 3 hours.
- Farepayer were not able to travel because of a 3 hour flight delay.
- Flight was canceled due to the airline’s fault.
Process for Claiming Refund for Flight Delay:
- Go to Sunwing Airlines’ official website.
- Find the ‘manage my Booking’ section.
- Add your ticket details, such as Booking number, Last name, and Email address.
- Click next and file a claim.
- Provide necessary documents, and if the reason is valid, your claim will be initiated.
- A confirmation mail will be sent to your email address.
If you have already made a claim before with Sunwing Airlines. You can check it under the ‘Check status of existing claim’ section. You might have received the ‘Record Number’ for that claim. Check your existing claim status by filling in that number.
Conclusion:
Sunwing Airlines mostly provide services of packages and flights. That is why the cancelation policy differs in some cases. Also, if any passenger books a package, then it is advisable to read all the related terms. Because it has a non refundable fee. Even if you cancel the whole booking under Sunwing Airlines cancellation policy, you still have to pay for the cancellation. And in some cases, the top-up services are non-refundable, like hotels, trip activities, food, etc.
See More Related Page Links:
Republic Airways Cancellation Policy : How to Claim?
Alaska Airlines Cancellation Policy
Silver Airways Cancellation Policy
FAQs
Is Sunwing fully refundable?
Yes, Sunwing provides refunds for canceling the ticket or package. But it also depends on the type of package and flight you have booked. There are a few exceptions where Sunwing charges a cancellation fee from the passengers.
What is the number for Sunwing cancellation?
Passengers who want a refund for canceling a flight ticket can call this number (1-877-786-9464.)
What will happen if the Sunwing flight is canceled due to bad weather?
Sometimes flight gets delayed because of bad weather or mechanical faults in the airline. In this situation, the farepayer will get compensation under Canadian APPR- Air Passenger Protection Regulations act.
Does Sunwing provide a 24 hour cancellation policy?
Yes, it is true that Sunwing allows its passengers to cancel tickets within twenty four hours of booking. But it should be done at least seven days before departure only then they will get a full refund. In this case, no cancellation fee is applied & full amount is refunded to the original method of payment.