Sudden changes to the plan can ruin your entire trip, especially when you have booked your flight ticket many weeks before. But don’t worry, even if you cancel your flight ticket you can still get your whole amount and book your next flight. Basically, airlines have cancellation policies that outline the processes and charges of canceling the ticket. Same goes for the Sun country airlines cancellation policy, if you are also planning to cancel your ticket, you need to keep certain things in mind such as booking class, fare type, and most importantly the time of cancellation.
Sun Country Airlines 24-Hour Cancellation Policy
Sun Country airlines provides a grace period of 24 hours where any passenger is eligible for a full refund if they wish to cancel the ticket. But they need to be aware of the terms and conditions of this policy. That allows the passengers to cancel their flight ticket and get their money back. This is a usual policy & doesn’t require much time. But sometimes when a passenger cancels their ticket outside the time frame they need to pay the extra charges and this is where the process gets lengthy.
You are probably looking for a way to cancel your ticket but don’t know the correct procedure. Don’t worry, everything is mentioned in Sun Country airlines 24 hour cancellation terms that will help you claim your amount. Given below are the detailed policy terms, read them carefully:
- Tickets canceled within 24 hours of the booking are eligible for a full refund.
- You can cancel your ticket anytime, anywhere, there are no restrictions.
- 24-hour Cancellation is applied to any type of fare.
- You must cancel the ticket at least 7 days before the departure of the flight.
- This Policy doesn’t apply to group bookings.
- If you wish to cancel the flight ticket, directly contact the customer service for special assistance.
How to Cancel a Sun Country Airlines Flight Online & offline?
Sun Country Airlines provide two major ways to cancel a ticket and claim a full refund. Usually, travelers prefer the online mode because it is convenient and easy. But many people don’t know the correct procedure. Here is the detailed information of canceling the flight ticket online & offline. So, you can choose according to your convenience.
Canceling ticket Online:
- There are two ways: visit the Sun country official website or open the application.
- Use your login credentials to access your account.
- Go to the ‘Manage My Booking’ section.
- Scroll and find the flight you wish to cancel.
- Enter your PNR number and passenger’s name on the fields.
- After accessing the ticket, click on the cancel button.
- A ticket Cancellation mail will be sent on your phone.
- Close the app/ browser after that.
Canceling ticket Offline:
- It is considered the safe and easy method, because you don’t have to do the work, experts handle all your problems.
- Dial Sun Country Customer Service number 651-905-2737 and follow the IVR instructions.
- After getting connected to the live agent, share your ticket Cancellation query.
- Provide all the necessary details such as ticket number and passengers’ names.
- State your reason for canceling the ticket and pay the fee if there is any.
- Finally, cut the call and a confirmation mail will be sent to your mobile device.
Sun Country Airlines Cancellation Fee
You have made up your mind to cancel the flight tickets. But make sure you have the complete information otherwise you will end up paying fees & charges.
- Sun Country Airlines is not responsible for refunding any additional services such as car rental, paid seat selection, or additional baggage.
- Tickets canceled after the departure of flight will be counted as ‘No Show’ and the whole ticket amount will be taken as cancellation fees.
- Sun Country Airlines Cancellation Fee depends on the time and type of ticket, so read the following table carefully.
Time of change/ Cancellation of flight Fees of change/ cancellation of flight 60+ days prior to departure $0 59-14 days of departure $49 per ticket 13-0 days of departure $99 per ticket 59-14 days (outside Canada) $40.95 per ticket 13-0 days (outside Canada) $82.95 per ticket
How to Get Refund from Canceled Flights?
In case you are wondering, you will get your whole amount back if you cancel your flight ticket. But it is not simple as that, Sun Country Airlines has some rules which you need to follow to get your refund amount. Simply, if you cancel within 24 hours of the booking time, you can claim a full refund for your ticket. On the other hand, canceling the ticket after that will lead to a deduction of some fee and the remaining amount will be given back to the passenger.
To get your refund, you need to:
- Contact the customer service of Sun Country Airlines at 651-905-2737.
- Tell the live agent about canceling your ticket.
- Share your ticket details such as PNR & passengers’ name.
- Wait for sometime and your ticket will be canceled.
- Request for a refund at that time.
- Finally, cut the call & you will receive the confirmation on your phone.
Another way of claiming a refund is via:
- Visit the official website of Sun Country Airlines.
- Go to the ‘Manage My Booking’ section.
- Go to the flight option and enter your ticket details.
- Access the ticket and scroll to the ‘cancel ticket’ option.
- To get a refund, fill out the form and mention the reason.
- Submit and close the website, you will receive the confirmation mail on the phone.
What if Sun Country cancels my flight?
There are a few cases where passengers don’t intentionally cancel the flight, but the airlines cancel it. In such cases it’s the fault of the airline and the passenger has nothing to do with it. So, if Sun Country cancels your flight, then you can do a few things which can benefit you in many ways.
- In case when Sun Country Airlines cancel flight because of bad weather conditions or mechanical fault then you can claim a full refund for the ticket without any charges.
- If the flight gets delayed or canceled, you are entitled to get reimbursement for hotels, shuttle, and food.
Sun Country Airlines will assign a different airline for the passengers in such a case without any extra charges.
Sun Country Airlines Travel Credit: How to Use It After a Cancellation?
When you cancel the flight ticket with Sun Country airlines, they give the refund amount as travel credit to use it for future flights. These travel points are credited in your account within 24 hours. But there are certain rules to use these credits, such as:
- Travel credit will expire 36 months after the day they were given.
- In the case of multiple members under one reservation, the points will be equally divided.
- These credits are non-refundable so you must use them for booking and reservation only.
- Here are the correct steps to use the travel credit after you cancel your flight ticket:
- Login to your Sun country rewards account on the official website of suncountry.com.
- Go ahead with the ‘New Trip’ booking process.
- Enter all your itinerary details and proceed to the payment page.
- Tap on the ‘Redeem Sun Country Reward Points’ on the Review & Pay page.
- Hit the ‘Use these points’ and redeem the points for your next flight trip.
- The correct number of points will be deducted from your account.
- You will receive the confirmation on your phone.
Sun Country Airlines Cancellation Policy for Group Booking
Group bookings are generally associated with a large group of people flying to the same destination. This enables the airlines to book a specified number of seats for the passengers beforehand to make sure they have a smooth journey. Group booking generally take 10 or more people traveling on the same flight. But if you have already booked a group ticket and now want to cancel the ticket then you need to follow some cancellation rules given below:
- Group booking are generally finalized with a deposit amount. So, if you cancel the group booking, the deposit amount will be counted as a penalty and will not be refunded.
- In case you cancel the group travel before 13 days of booking then a $39 fee will be charged per person.
- Any passenger cancels the booking after 13 days till the date of departure, a $79 fee will be charged per person.
- Flight vouchers earned in group booking after the cancellation are valid for one year only.
- Group booking should be canceled before the departure of flight, after that it will be counted as ‘No Show’ and whole money will be forfeited.
- Group booking reduced to 9 members or less after cancellation will be treated as a normal ticket as it doesn’t meet the minimum requirement of group travel. So, any fare changes will be charged from the remaining passengers.
- All the benefits of group travel such as free seat selection, priority check-in, or complementary services will be canceled if it doesn’t meet the minimum requirement.
Conclusion:
This was all about the Sun country airlines cancellation policy. If you are also wondering about canceling your ticket, then you must read the whole article. We have covered everything that might help you get your refund, travel credits, and even extra advantages for canceling the ticket.